Return Policy

RETURN & REFUND POLICY

At TroveNexus, we stand behind the quality of our products and aim to ensure customer satisfaction.

 

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:
• The item must be unused and in its original condition  
• The item must be in its original packaging  
• Proof of purchase is required  

Non-returnable items:
• Used or damaged items not caused by us  
• Items returned without prior approval  

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:
• Refunds will be processed to your original payment method  
• Processing time may take 5–10 business days depending on your bank  

Shipping costs:
• Original shipping costs are non-refundable  
• Return shipping costs are the responsibility of the customer  

 

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos.

We will:
• Replace the item, or  
• Issue a full refund  

 

Exchanges

We only replace items if they are defective or damaged.

 

Contact

To request a return, please contact us at:
trovenexus26@gmail.com

Requests sent without prior contact may not be accepted.